These terms and conditions are valid for any order placed on MjavHov web shop.
Orders placed on MjavHov
All orders placed are binding and will be produced and posted in the Slovenija by ASPect, Damijan Svetina s.p.
The ordering party is responsible for entering the correct email address and the full postal address - including postcode - during the ordering process. In order to avoid any tasteless and unseemly transactions we reserve the right not to process orders. In such a case the ordering party will be informed and any money paid will be refunded.
Payments can be made by credit cards (PayPal), Moneta or prepayment. Credit card payments are handled with a secure link (SSL) through PayPal.com. For details see their web page at www.paypal.com.
For other orders the ordering party will receive an order pre-confirmation with a pro forma invoice.
We deliver to all countries by Post of Slovenia (bussines package). Orders are normally posted within 24hr.
In case of production problems the ordering party will be contacted immediately. In any such case the ordering party may cancel the order placed and any money paid to MjavHov will be refunded.
In case of wrong delivery or damaged goods we grant a right of return within two weeks of delivery. All products with a clear error will be replaced at no extra cost to the customer.
Goods can be returned free of charge to the address indicated on the delivery envelope.
Goods without any error / damage will not be taken back unless we agree to do so. In that case a minimum charge of delivery costs will be charged to the ordering party.
We cannot accept returns, exchanges or refunds on any items that have been customized without our error.
We recommend attaching your tag with the split rings provided, making sure that your tag hangs so your pet cannot chew on it.
Clean with mild/soapy water. Do not use harsh chemicals/cleaning agents.
To avoid damage to your tag, do not allow it to contact other hard surfaces - NEVER allow the tag to rub against another hard or metal part!
There will be no refunds or returns, repairs or replacements for mechanical injuries of the tag.
Please note that in metals and coloring there are normal imperfections - it is what makes our hand made pet tags unique.
Email-Policy / Privacy
The ordering partys personal details will be used to handle the order only and the information will not be passed on to third parties. ASPect, Damijan Svetina s.p. may send their customers information on new products and services from time to time.
Customers of MjavHov will automatically have their email addresses added to our database. If you do not wish for us to contact you regarding new products and special offers please email us at firstname.lastname@example.org. Please note that email addresses will never be passed on to a third party without prior permission.